Reports: Analytics Overview

Reporting and Analytics for Your HUB

Your HUB comes with powerful analytics and reporting tools. In the Builder, under Reports > Analytics, you can find all of the things your IHUBApp tracks. 

How to Customize the Analytics Dashboard

1. Log into the Builder at build.inspirehub.com (USA), build.ihubapp.ca (CAN) or build.inspirehub.com.au (AUS)

2. Navigate to 'View' > 'Analytics'

3. From your dashboard view, click on the 'Dashboard' button> Hover over ‘Visitors’ (or any other widget)

4. Hover over ‘Visitor profile’ or any other widget (This will take a few seconds to load)
   NOTE: You can add this to your dashboard view by clicking on ‘Visitor profile’ or any other widget's name, once the "Widget Preview" appears
   WARNING: If you hover over a different option because clicking Visitor Profile, you will need to hover over it again, wait for it to load and then click on it (This can be a bit tricky)

5. To expand this view, click on the maximize button that appears when you hover the top right of the ‘Visitor Profile’ section

Payments and Subscriptions Overview

How to Refund a Payment

1. Long into the Builder at build.inspirehub.com (USA), build.ihubapp.ca (CAN) or build.inspirehub.com.au (AUS).

2. Navigate to 'Reports' > 'Payments'.

3. Filter the list as needed .

   • Select the date range filter to filter by a custom date range

   • Select the 'Source' drop down menu to filter by 'Event Tickets', 'Donations', or 'All'

   • Select the 'Description drop down menu to filter by a specific donation cause, or event ticket.

   • Select to reset the list to the default view

4. You will come to the Payment Details page where you can see:

• the details of the payment

• conversion from USD to CA (if applicable)

• Fee charged on payment

• Date payment was made

• Status of the payment

• Cause (Donation, Ticketed Event, etc)

4.Select the button

1. The status of the payment will change from "Paid" to "Refunded"

How to Export a list of Payments

1. Log into the Builder at build.inspirehub.com (USA), build.ihubapp.ca (CAN) or build.inspirehub.com.au (AUS).

2. Navigate to 'Reports' > 'Payments'.

3. Filter the list as needed .

   • Select the date range filter to filter by a custom date range

   • Select the 'Source' drop down menu to filter by 'Event Tickets', 'Donations', or 'All'

   • Select the 'Description drop down menu to filter by a specific donation cause, or event ticket.

   • Select to reset the list to the default view

4. Select to export the filtered list, or to export an unfiltered list of all payments.

How to Export a list of Subscriptions

1. Log into the Builder at build.inspirehub.com (USA), build.ihubapp.ca (CAN) or build.inspirehub.com.au (AUS).

2. Navigate to 'Reports' > 'Payments'. 

3. Filter the list as needed.

   • Select the date range filter to filter by a custom date range

   • Select the 'Source' drop down menu to filter by 'Event Tickets', 'Donations', or 'All'

   • Select the 'Description drop down menu to filter by a specific donation cause, or event ticket.

   • Select to reset the list to the default view

4. Select to export the list.

How to view Subscription Details

1. Log into the Builder at build.inspirehub.com (USA), build.ihubapp.ca (CAN) or build.inspirehub.com.au (AUS).

2. Navigate to 'Reports' > 'Payments'. 

3. Filter the list as needed.

   • Select the date range filter to filter by a custom date range

   • Select the 'Source' drop down menu to filter by 'Event Tickets', 'Donations', or 'All'

   • Select the 'Description drop down menu to filter by a specific donation cause, or event ticket.

   • Select to reset the list to the default view

4. Select the Subscription 'Name', 'Amount', or 'Total'

5. The Subscription's Detail Page will load and display additional information such as 'Cause:', 'ID', 'Period' and 'Date'.

How to cancel a Subscription

1. Log into the Builder at build.inspirehub.com (USA), build.ihubapp.ca (CAN) or build.inspirehub.com.au (AUS).

2. Navigate to 'Reports' > 'Payments'. 

3. Filter the list as needed.

   • Select the date range filter to filter by a custom date range

   • Select the 'Source' drop down menu to filter by 'Event Tickets', 'Donations', or 'All'

   • Select the 'Description drop down menu to filter by a specific donation cause, or event ticket.

   • Select to reset the list to the default view

4. Select the Subscription 'Name', 'Amount', or 'Total'

5. The Subscription's Detail Page will load and display additional information select the 'Cancel' button